Terms of Use

These Terms of Use govern access to and use of retonai.com, including its pages, content, materials and functionality (collectively, the "Site").

The Site is operated by RETONAI PTE. LTD. ("RETONAI", "we", "us" or "our"), a company registered in Singapore.

By accessing or using the Site, you agree to these Terms of Use. If you do not agree, you must discontinue your use of the Site.

1. Purpose of the Site

The Site provides general information about RETONAI, our embedded AI retrofit engineering capabilities, research directions, technical approaches and potential services.

Website content is provided for general business and informational purposes only. It does not constitute:

• Engineering, cybersecurity, legal, financial or regulatory advice
• A representation that a proposed retrofit is technically feasible
• A binding quotation, proposal or offer
• A guarantee of performance, cost savings or project outcomes
• A certification that a system is safe, secure or compliant
• A substitute for assessment of the actual target system and operating environment

Any paid service, feasibility study, proof of concept, development project or deployment will be governed by a separate written proposal, statement of work or agreement. If there is a conflict, the signed agreement will prevail for that engagement.

2. Eligibility and authority

You must be at least 18 years old to use the Site.

If you use the Site on behalf of an organisation, you confirm that you are authorised to act for that organisation and to accept these Terms of Use on its behalf.

3. Research and proof-of-concept information

The Site may describe active RETONAI research and development projects, experimental systems and proofs of concept in development. Unless expressly stated otherwise:

• Such projects are not finished commercial products
• Descriptions indicate intended research direction
• Performance has not necessarily been independently validated
• Results may change as research and testing progress
• A project may be modified, suspended or discontinued
• No statement guarantees commercial availability
• No description should be relied upon for safety-critical or operational decisions

RETONAI does not publish illustrative performance numbers as verified results. Any published proof-of-concept result should be read together with its identified hardware, conditions, dataset, methodology, assumptions and limitations.

4. Third-party platforms, products and logos

The Site may display or refer to names, logos, trade marks, products, technologies and platforms belonging to third parties. These references are used solely to identify technologies that RETONAI has used, evaluated, supports, or may consider when engineering a solution.

Unless RETONAI expressly states otherwise in writing, displaying or referring to a third-party name, logo, product or platform does not imply:

• Affiliation
• Partnership
• Sponsorship
• Endorsement
• Certification
• Authorisation
• Agency
• Distribution rights
• Reseller status
• Preferred-vendor status
• Any other formal commercial relationship

Any formal relationship will be expressly identified on the Site or in applicable project documentation. All third-party names, trade marks and logos remain the property of their respective owners. RETONAI does not claim ownership of them.

A reference to a third-party platform does not guarantee compatibility, continued availability, suitability, pricing, support or lifecycle. Platform selection remains subject to the requirements and constraints of the relevant project.

5. RETONAI intellectual property

Unless otherwise identified, the Site and its original content — including text, graphics, diagrams, interfaces, animations, architecture, layout, branding, software and documentation — are owned by or licensed to RETONAI and are protected by applicable intellectual-property laws.

The RETONAI name, logo and related brand elements may not be used in a way that suggests endorsement, affiliation or authorisation without our prior written permission.

Subject to these Terms, RETONAI grants you a limited, revocable, non-exclusive and non-transferable permission to access the Site and print or save reasonable extracts for your own internal business evaluation.

You must not, without prior written permission:

• Republish or commercially exploit Site content
• Copy substantial portions of the Site
• Remove copyright, trade-mark or attribution notices
• Present RETONAI content as your own
• Modify and redistribute Site materials
• Create misleading derivative materials
• Use Site content to build a competing service
• Systematically extract information from the Site
• Include Site content in a commercial database
• Use Site content to train, evaluate or improve an artificial-intelligence or machine-learning system

6. Acceptable use

You must use the Site lawfully and responsibly. You must not:

• Attempt to gain unauthorised access to the Site or connected systems
• Probe, scan or test vulnerabilities without written authorisation
• Circumvent access controls or security measures
• Introduce malware, harmful code or disruptive requests
• Interfere with the Site's availability or operation
• Impersonate another person or organisation
• Submit false, deceptive or unlawful information
• Harvest contact details
• Use automated systems to scrape or extract Site content
• Use the Site to infringe another person's rights
• Use RETONAI's contact channels for spam or unsolicited promotion
• Assist another person in doing any of the above

Public search engines may index publicly accessible pages when they comply with our technical instructions, including any applicable robots.txt rules.

7. Information and materials you submit

You are responsible for information and materials you submit through the Site or send to RETONAI. You confirm that:

• You have authority to provide the submitted material
• Its submission does not infringe another person's rights
• It does not contain malware or unlawful material
• The information is reasonably accurate

The general contact form is not intended for trade secrets, credentials, cryptographic keys, controlled technical information, sensitive personal data or confidential production datasets.

Submitting information through the Site does not create a confidential, fiduciary, advisory or professional relationship. Confidential project information should be shared only after suitable confidentiality and project arrangements are in place.

You retain ownership of your pre-existing materials. If you voluntarily provide general suggestions or feedback about the Site or RETONAI's services, you permit RETONAI to use that feedback without restriction or payment, provided we do not claim ownership of your underlying confidential information or intellectual property.

8. Online Support and Electronic Communications

8.1 Purpose of Online Support

RETONAI may provide online chat, messaging or similar support channels ("Online Support") to respond to general enquiries, answer preliminary technical questions, help users navigate the Site or RETONAI's services, perform initial troubleshooting and technical triage, clarify potential project requirements, and accelerate communication and feedback.

Online Support is a general enquiry and preliminary support channel. It is not a secure confidential-information exchange, a substitute for a non-disclosure agreement, a formal engineering assessment, a guaranteed real-time support service, a safety-critical or emergency channel, a substitute for target-system testing, or a service-level commitment unless covered by a separate written agreement.

Information provided through Online Support may be incomplete because RETONAI has not necessarily inspected the relevant hardware, software, environment or operating conditions.

8.2 Do not submit confidential or sensitive information

You must not submit through Online Support: trade secrets, confidential business information, proprietary source code, passwords, private keys, tokens or credentials, network diagrams exposing sensitive infrastructure, undisclosed vulnerabilities or exploitable security details, personal data that is not necessary for the enquiry, production datasets, customer records, controlled technical information, unreleased product designs, or files you are not authorised to disclose.

Online Support conversations are not automatically protected by a non-disclosure agreement and do not create a confidential, fiduciary, advisory or professional relationship. If confidential communication is required, ask RETONAI to establish an appropriate confidentiality agreement and secure exchange method before disclosing the information.

8.3 Responsibility for submitted information

You are responsible for reviewing information before submitting it and for ensuring that you are authorised to disclose it. If you submit confidential or sensitive information contrary to these instructions, RETONAI cannot guarantee that the disclosure can be recalled before it is processed by chat, hosting, security or communications systems. This does not remove RETONAI's obligations to protect personal data in its possession or under its control under applicable law.

8.4 Accidental disclosure and deletion requests

If you accidentally submit confidential, sensitive or personal information, contact RETONAI promptly at hello@retonai.com with subject "Chat removal request", including where available the approximate date and time of the conversation, the name or email address used, the chat reference number, and a description of the information to be removed. Do not repeat the confidential information in the removal request unless necessary to identify it.

RETONAI may take reasonable steps to verify your identity and authority before acting on a request. Where reasonably practicable, and where continued retention is not required for legal, security, contractual or legitimate business purposes, RETONAI will remove or anonymise the relevant conversation from active support systems within a reasonable period.

Some information may remain temporarily in encrypted backups, security and abuse-prevention logs, provider recovery systems, records required to demonstrate that the request was handled, or records required by law or for the establishment, exercise or defence of legal claims. Residual copies will be removed or rendered inaccessible through the applicable backup and retention cycle. A deletion request is not an absolute guarantee that every copy can be immediately removed.

8.5 Support transcript retention

RETONAI may retain Online Support conversations for as long as reasonably necessary to respond to the enquiry, maintain continuity during troubleshooting, improve support quality, protect the Site and support systems, investigate misuse or security incidents, maintain business records, or meet legal or contractual obligations.

When these purposes no longer apply, conversations will be deleted, anonymised or separated from information that identifies an individual. If a conversation becomes part of a proposal, customer relationship, security investigation or engineering engagement, it may be retained according to the applicable business or project record-retention period.

8.6 Security and abuse prevention

RETONAI may use automated and manual security controls to protect the Site, Online Support and communications infrastructure. These controls may analyse IP addresses, network and hosting-provider information, request frequency and traffic patterns, browser or device signals, session identifiers, email addresses and domains, file and link characteristics, authentication results, and third-party threat, abuse and reputation information.

Where traffic or communication presents a suspected security, spam, fraud or availability risk, RETONAI may apply rate limits, present a security challenge, delay or restrict requests, quarantine messages, reject files or communications, temporarily or permanently block an IP address, address range, account, email address or domain, or suspend access without advance notice. RETONAI is not required to publish detection thresholds or security rules.

8.7 VPNs, proxies, VPSs and shared addresses

The use of a VPN, proxy, cloud server or virtual private server does not by itself constitute misuse. However, these services often use shared IP addresses. If other users of the same address generate malicious traffic, spam, scanning activity or distributed denial-of-service traffic, the shared address may acquire an adverse reputation or trigger RETONAI's security controls.

As a result, legitimate users sharing that address may also be restricted, access may be blocked temporarily or permanently, a block does not necessarily mean that every user of the address engaged in misconduct, and RETONAI cannot guarantee uninterrupted access from shared or high-risk networks. Where appropriate, a user may request review through a published alternative contact channel. Users must not attempt to evade a justified restriction or continue abusive activity through another address.

8.8 Email filtering and delivery

RETONAI's email systems may use spam, malware, phishing and reputation filters. A message may be rejected, quarantined, delayed or not delivered where the sender address, domain or sending IP appears on an abuse or spam blocklist, the sending server has a poor reputation, SPF, DKIM, DMARC or similar authentication checks fail, the message resembles bulk or unsolicited communication, it contains suspicious links, attachments or executable content, the volume or pattern resembles automated abuse, or delivery is restricted by RETONAI's email or security provider.

Email transmission is not guaranteed. RETONAI is not responsible for delays or failures caused by third-party networks, sender reputation, filtering systems or circumstances outside its reasonable control. If you receive a rejection notice or do not receive an expected acknowledgement, use another contact method published on the Site. Do not repeatedly resend the same message, as repeated delivery attempts may strengthen automated blocking.

8.9 No guaranteed resolution or response time

Online Support is provided on a reasonable-efforts basis. Unless a separate written agreement states otherwise, RETONAI does not guarantee availability at a particular time, a specific response time, resolution of every question, continuous preservation of transcripts, that advice is suitable for a production system, or that a support response creates a binding technical commitment. Any important technical recommendation should be confirmed through an appropriate engineering assessment or written project agreement.

9. Data protection

Our collection, use, disclosure and protection of personal data are described in our Data Protection Notice.

By submitting an enquiry, you acknowledge that RETONAI may process the supplied information to assess and respond to it, manage related communications and take steps you request before a potential engagement.

The Data Protection Notice forms part of the Site's information framework but remains separate from these Terms of Use.

10. Third-party websites and services

The Site may contain links to or embedded content from third parties, including mapping, font, social-media, software and technology-platform providers.

Third-party services are controlled by their respective operators. RETONAI does not control and is not responsible for their availability, their accuracy or content, their security, their data-protection practices, or transactions between you and the third party.

A link or embedded resource does not constitute an endorsement. You access third-party services at your own discretion and subject to their applicable terms.

11. Website availability and security

We may modify, suspend, restrict or discontinue any part of the Site at any time. We do not guarantee that the Site will always be available, operate without interruption, be free from errors or harmful components, remain compatible with every device or browser, or preserve any submitted or displayed information indefinitely.

You are responsible for maintaining appropriate security, backups and technical safeguards when accessing the Site.

12. Disclaimers

To the fullest extent permitted by law, the Site and its content are provided on an "as is" and "as available" basis.

RETONAI disclaims all representations, conditions and warranties, whether express, implied or statutory, concerning accuracy, completeness, currency, reliability, fitness for a particular purpose, merchantability, non-infringement, security, availability, and suitability for a particular system or deployment.

Descriptions of possible capabilities, cost savings, timelines or technical outcomes are illustrative until confirmed through an applicable assessment or written agreement.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Subject to the preceding paragraph and to the fullest extent permitted by law, RETONAI will not be liable in connection with the Site for indirect, incidental, special or consequential loss; loss of profit, revenue, opportunity, anticipated savings or goodwill; loss or corruption of data; business interruption; damage resulting from reliance on website content; incompatibility with a target system; acts or omissions of third-party services; or unauthorised access outside RETONAI's reasonable control.

To the fullest extent permitted by law, RETONAI's total aggregate liability arising from or connected with use of the Site will not exceed the greater of S$100, or the amount you paid specifically for access to the Site during the preceding 12 months.

This limitation applies only to the Site. Liability associated with paid services will be governed by the applicable signed agreement.

14. Indemnity

To the extent permitted by law, you agree to indemnify RETONAI and its directors, officers, employees and contractors against claims, losses, liabilities and reasonable costs arising from your unlawful use of the Site; your material breach of these Terms; materials you submit; your infringement of another person's rights; or your unauthorised use of RETONAI's content, systems or branding.

This section does not require you to indemnify RETONAI for liability caused solely by RETONAI's own unlawful conduct.

15. Suspension and enforcement

We may restrict or terminate access where we reasonably believe that these Terms have been breached; the Site or another user may be harmed; unlawful or unauthorised activity has occurred; or restriction is necessary to protect RETONAI's rights or systems.

We may preserve relevant records and cooperate with lawful investigations where required or permitted.

16. Changes to the Site and these Terms

RETONAI may update the Site and these Terms from time to time. The revised Terms will be published on this page with an updated effective or revision date. Unless applicable law requires otherwise, we are not required to provide individual advance notice.

Revised Terms apply from their stated effective date. They do not retroactively amend a separately signed agreement or determine a dispute that arose before the revised Terms became effective.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those revised Terms. If you do not agree, you must stop using the Site.

17. General provisions

If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.

A failure or delay by RETONAI to enforce a provision is not a waiver of that provision.

You may not assign your rights under these Terms without our written consent. RETONAI may assign its rights and obligations as part of a restructuring, transfer of business or transfer of the Site.

These Terms, together with the Data Protection Notice, constitute the agreement concerning use of the Site. They do not replace any signed confidentiality, proposal, service or project agreement.

18. Governing law and jurisdiction

These Terms are governed by the laws of Singapore.

You submit to the exclusive jurisdiction of the courts of Singapore in relation to disputes arising from or connected with the Site or these Terms, unless a separate signed agreement specifies a different dispute-resolution process.

19. Contact

Questions concerning these Terms may be sent to:

RETONAI PTE. LTD. · 60 Paya Lebar Road · #06-28 Paya Lebar Square · Singapore 409051

Email: hello@retonai.com — Subject: Terms of Use